Ground Shipping on all orders 2- 4 Business Days | Carrier: FedEx, & UPS
At this time we only ship within the United States.
Please note: All MMassage orders require a signature upon delivery. Up to 3 attempts will be made.
MULTIPLE SHIPPING ADDRESSES
We can only ship to one address per order.
BUSINESS DAYS AND HOLIDAYS
All orders ship Monday–Friday, excluding federal holidays within the United States. Packages do not ship from our warehouse on the following holidays:
New Year’s Day
Martin Luther King Jr. Day
4th of July
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1–2 business days after the order has been placed. Unless on Backorder. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. Tracking numbers and links may take up to 24 hours to start tracking.
Returns & Exchanges Information
Original packaging will be required for any return. Customers have 48-hours to contact us about any order that arrives damaged and 30 days to return items(if there are no defects) with original packaging. Customers are also responsible for the return costs.
Product(s) in new condition can be returned for an exchange or a refund within 30 days of your purchase date. A 25% restocking fee will be applied to returns. Shipping on returns is paid for by the purchaser.
After obtaining an authorization (RMA), you may ship your return to:
12200 Ford Rd
Dallas, TX 75234
For any exchanges, please contact us first at email@example.com Monday–Friday from 10am–5pm and Saturday from 10am–2pm PST.
Once your return is received and inspected, we will send you an email to notify you of the refund status. Once approved, your refund will be processed to the original method of payment.
To be eligible for a full refund:
ORIGINAL PACKAGING IS REQUIRED
Items must be in new, saleable condition in the original packaging
All accessories must be included (if applicable)
We also advise you to retain your proof of purchase
You may receive a partial refund if:
Any item is not in its original condition
Any item is damaged or missing parts
LATE OR MISSING REFUNDS (IF APPLICABLE)
Contact your credit card company, it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Please email us email@example.com Monday–Friday 10am–5pm and Saturday 10am–2pm PST for more information.